MICHELE LEE ELLIS CONSULTING, LLC

PRIVACY POLICY

Last Updated: June 29, 2026

Michele Lee Ellis Consulting, LLC ("Company," "MLEC," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, how we protect it, and the choices you may have regarding your information.

This Privacy Policy applies to websites, programs, offerings, communities, portals, forms, events, services, products, digital platforms, and content provided by MLEC, including www.HomeCareCoaching.com, Michele Lee Ellis Consulting websites, related MLEC brands, and third-party platforms used to deliver our services, such as Kajabi or other hosting, payment, automation, email, SMS, and e-learning providers.

By using our websites, services, portals, forms, programs, communities, or other offerings, you consent to the collection, use, storage, disclosure, and processing of your information as described in this Privacy Policy.

1.       Agreement Precedence

If you have signed, electronically accepted, or otherwise agreed to a Consulting Agreement, Master Services Agreement, Coaching Agreement, Client Services Agreement, order form, invoice, payment authorization, or other written agreement with MLEC, that agreement may contain additional privacy, confidentiality, data use, recording, or service-related terms. If there is a conflict between this Privacy Policy and such agreement, the applicable agreement controls as to the specific services purchased or provided.

2.       Information We Collect

We may collect personal information, business information, non-personal information, technical information, payment-related information, communications, and other information you provide or that is generated when you use our services.

Personal information may include your name, email address, phone number, mailing address, billing information, company name, job title, login information, account information, and other identifiers.

Business information may include information about your business, services, state, licensing status, revenue, goals, staffing, operations, marketing, challenges, documents, forms, applications, policies, procedures, intake responses, and other information you submit for coaching, consulting, licensing guidance, or program support.

Payment-related information may include billing details, transaction records, invoices, receipts, payment status, subscription status, failed payment information, and related records. We may use third-party payment processors. We do not intentionally store full credit card numbers on our own systems when payments are processed by third-party payment processors.

Technical and usage information may include IP address, browser type, device type, operating system, referring URL, pages viewed, links clicked, login activity, time and date of access, cookies, analytics data, and general usage patterns.

Communications may include emails, SMS messages, form submissions, survey responses, chatbot interactions, portal messages, support requests, meeting questions, session notes, testimonials, reviews, comments, and other messages you send to us or share through our platforms.

3.       Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to operate our websites, improve user experience, remember preferences, understand traffic patterns, support marketing, measure performance, and deliver certain service functionality.

You may adjust cookie settings through your browser. If you disable cookies, some portions of our websites or services may not function properly.

4.       How We Use Information

We may use information to:

·       Provide, operate, manage, and improve our websites, programs, services, portals, communities, and client experience.

·       Process payments, manage accounts, send invoices and receipts, and administer purchases or subscriptions.

·       Deliver coaching, consulting, licensing guidance, digital education, templates, resources, events, and related services.

·       Respond to inquiries, provide customer support, send service notices, and manage client communications.

·       Personalize content, improve resources, analyze usage, maintain quality, and develop new services.

·       Prepare research, drafts, summaries, educational materials, workflows, and other business deliverables.

·       Send marketing communications, newsletters, updates, offers, and event notices, subject to applicable opt-out rights.

·       Protect our rights, intellectual property, confidential information, security, clients, team, platforms, and business operations.

·       Comply with legal obligations, enforce agreements, resolve disputes, prevent fraud, and respond to lawful requests.

5.       Artificial Intelligence Processing

We may use artificial intelligence tools to assist with research, drafting, analysis, workflow automation, meeting summaries, educational content, templates, client support, internal operations, and service delivery.

When using AI tools, we may process information you provide, information related to your business, session notes, prompts, documents, or other service-related content as reasonably necessary to provide services, improve efficiency, summarize information, or create deliverables. We aim to use reasonable care and limit the information shared with AI tools to what is appropriate for the intended purpose.

AI output may be reviewed, edited, and used by MLEC. AI output is not legal, tax, accounting, financial, clinical, medical, human resources, insurance, or professional licensing advice. You are responsible for reviewing all outputs and consulting qualified professionals when appropriate.

Third-party AI providers may process information according to their own terms and privacy policies. We encourage you not to submit highly sensitive personal, medical, financial, or confidential third-party information unless it is necessary for the service and you are authorized to provide it.

6.       How We Share Information

We do not sell your personal information for money. We may share information with service providers, contractors, vendors, payment processors, hosting providers, email providers, SMS providers, analytics providers, AI tool providers, automation providers, course platforms, customer support tools, professional advisors, and other third parties that help us operate our business and provide services.

These providers may access information only as reasonably necessary to perform services for us or as otherwise permitted by their terms, privacy policies, and applicable law.

We may also disclose information when required by law, court order, subpoena, regulatory request, governmental authority, legal process, security concern, fraud prevention need, agreement enforcement, chargeback dispute, collection matter, or to protect our rights, safety, clients, team, intellectual property, business operations, or others.

We may share non-personal, aggregated, or de-identified information for analytics, research, marketing, business development, or service improvement.

7.       Third-Party Platforms

Our services may be hosted, delivered, or supported through third-party platforms, including Kajabi and other hosting, payment, email, SMS, automation, analytics, AI, scheduling, video, webinar, learning management, and customer support tools. Your information may be stored, processed, or transmitted through such providers.

Third-party platforms operate independently and may have their own privacy policies, security practices, terms, and data processing rules. We are not responsible for the privacy practices, security measures, availability, or content of third-party platforms. We encourage you to review the policies of any third-party platform you interact with.

8.       Marketing Communications, Email, and SMS

By providing your email address, phone number, or other contact information, you consent to receive service-related, administrative, billing, legal, and marketing communications from us, subject to applicable law.

You may opt out of marketing emails by clicking the unsubscribe link included in emails or by contacting us. You may opt out of SMS marketing by replying STOP. Please note that we may still send service-related, billing, legal, security, or administrative communications where permitted by law.

9.       Recordings, Transcripts, and Meeting Summaries

Meetings, webinars, coaching sessions, consulting sessions, trainings, workshops, live events, group calls, and other program activities may be recorded, transcribed, summarized, or captured for educational, training, quality assurance, internal, documentation, replay, or program delivery purposes.

By attending, participating in, speaking during, appearing on video, submitting questions, or otherwise joining a recorded session or event, you consent to such recording, transcription, summary, capture, storage, and use. We may use AI or third-party tools to help transcribe, summarize, or organize meeting content.

10.  Confidentiality and Client Information

We use reasonable care in handling confidential business information you provide in connection with our services. We may use general, non-identifying information, lessons learned, trends, scenarios, or teaching points for educational, training, marketing, or business purposes, provided that we do not disclose your full name, business name, image, voice, screenshot, or other clearly identifying information without prior written consent, unless otherwise permitted by an applicable agreement or law.

If you participate in group coaching, communities, live trainings, events, or other group settings, information you voluntarily share may be heard, viewed, discussed, or responded to by MLEC and other participants in that setting. You are responsible for deciding what you share in group spaces.

11.  Data Retention

We retain information for as long as reasonably necessary to provide services, manage accounts, complete transactions, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, protect intellectual property, and support legitimate business purposes.

Retention periods may vary based on the type of information, the service provided, legal requirements, accounting or tax obligations, contractual obligations, dispute needs, security needs, and operational requirements. When information is no longer reasonably needed, we may delete, de-identify, aggregate, archive, or securely retain it as permitted by law and business needs.

12.  Security

We use reasonable technical, administrative, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These safeguards may include access controls, secure platforms, encrypted communications where available, vendor safeguards, and internal procedures.

No method of internet transmission, electronic storage, platform hosting, email, SMS, or digital communication is completely secure. We cannot guarantee absolute security. You are responsible for using secure devices, protecting your login credentials, and notifying us promptly of any suspected unauthorized access involving your account.

13.  Security Incidents

If we become aware of a security incident involving personal information, we may investigate, take steps to address the issue, notify affected individuals or authorities when required by law, and cooperate with service providers or legal advisors as appropriate.

Not every security event constitutes a legally reportable breach. Notice, if required, will be provided in accordance with applicable law.

14.  Your Privacy Rights and Choices

Depending on your state, country, or applicable law, you may have certain rights regarding your personal information. These may include the right to request access, correction, deletion, portability, restriction, objection, opt-out of certain processing, or information about how your data is used or shared.

To submit a privacy request, contact us at [email protected] or [email protected]. We may need to verify your identity before processing a request. Some information may be retained when permitted or required for legal, contractual, accounting, security, dispute resolution, fraud prevention, or business purposes.

We will not discriminate against you for exercising privacy rights available under applicable law.

15.  State Privacy Law Notice

Certain U.S. states provide residents with specific privacy rights. If a state privacy law applies to your information, we will comply with applicable legal requirements. We do not sell personal information for money. Some state laws define "sale," "share," or targeted advertising broadly. If applicable, you may contact us to request information about whether your data is sold or shared as those terms are defined by applicable law.

16.  International Users

MLEC is based in the United States. If you access our websites or services from outside the United States, you understand that your information may be collected, transferred, stored, and processed in the United States or other countries where our service providers operate. Privacy laws in those locations may differ from the laws in your location.

By using our services or providing information, you consent to the transfer, processing, and storage of your information in the United States and other applicable locations, subject to this Privacy Policy and applicable law.

17.  Sensitive Information, Health Information, and Biometric Data

Unless expressly requested for a specific service, you should not submit sensitive personal information, medical records, protected health information, biometric data, government identification numbers, full financial account numbers, or highly sensitive third-party information through our websites, forms, portals, communities, email, SMS, or other communication channels.

MLEC does not intentionally collect biometric data for identification purposes through its public website. If biometric data collection is ever used for a specific service, event, security feature, or platform, we will provide any notice or consent process required by applicable law.

MLEC is not a healthcare provider and does not provide medical care. Our services are generally business education, consulting, coaching, and licensing guidance services. If you provide health-related or sensitive information, you represent that you are authorized to provide it and understand that it will be handled according to this Privacy Policy and any applicable agreement.

18.  Children and Age of Consent

Our services are intended for adults who are at least eighteen (18) years old. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child where parental consent is required, we will take reasonable steps to delete such information.

19.  Links to Other Websites

Our websites and services may contain links to third-party websites, applications, platforms, or services. These links are provided for convenience and do not constitute endorsement or recommendation. We are not responsible for third-party privacy practices, security measures, content, or accuracy. Your use of third-party websites or services is governed by their own privacy policies and terms.

20.  Business Transfers

If MLEC undergoes a merger, acquisition, restructuring, sale of assets, financing, transfer, or other business transaction, your information may be transferred as part of that transaction. Any successor or acquiring entity may continue to process your information in accordance with this Privacy Policy unless otherwise stated.

21.  Changes to This Privacy Policy

We may update or modify this Privacy Policy at any time. When changes are made, we will post the updated Privacy Policy on our website or provide notice by other reasonable means. Changes become effective when posted unless a later effective date is stated.

Your continued use of our websites, services, portals, programs, or platforms after changes are posted means you accept the updated Privacy Policy. If you do not agree, you should stop using the services.

22.  Contact Us and Withdrawing Consent

If you have questions about this Privacy Policy, wish to submit a privacy request, or want to withdraw consent where withdrawal is available under applicable law, contact us at [email protected] or [email protected].

Withdrawal of consent may affect our ability to provide certain services. We may continue to retain or process information when permitted or required for legal, contractual, billing, accounting, security, dispute resolution, fraud prevention, agreement enforcement, or legitimate business purposes.