Refund Policy

MICHELE LEE ELLIS CONSULTING, LLC

REFUND POLICY

Last Updated: June 29, 2026

This Refund Policy applies to purchases made from Michele Lee Ellis Consulting, LLC, including Home Care Coaching, Michele Lee Ellis Consulting programs, consulting services, coaching services, licensing support, digital products, online courses, memberships, masterminds, templates, policies and procedures, workshops, trainings, events, retreats, apparel, and any other products or services offered by Michele Lee Ellis Consulting, LLC, unless a different refund policy is expressly stated in writing for a specific offer.

By completing a purchase, submitting payment, enrolling in a program, checking an agreement box, signing electronically, accessing a portal, downloading materials, attending a session, or using any product or service, you acknowledge that you have read, understand, and agree to this Refund Policy.

1. All Sales Are Final

All sales are final. Michele Lee Ellis Consulting, LLC does not offer refunds, partial refunds, prorated refunds, credits, exchanges, or cancellations after purchase, unless expressly stated in writing by Michele Lee Ellis Consulting, LLC or required by applicable law.

This policy applies to, but is not limited to:

Consulting services;

Coaching packages;

Licensing support services;

Digital products;

Online courses;

Memberships;

Masterminds;

Templates;

Policies and procedures;

Downloadable resources;

Workshops;

Trainings;

Event tickets;

Retreats;

Apparel;

Program deposits;

Payment plans;

Any other product, service, or offer provided by Michele Lee Ellis Consulting, LLC.

2. Why Purchases Are Non-Refundable

Michele Lee Ellis Consulting, LLC provides service-based and intellectual property-based offerings. Many products and services include immediate access to proprietary information, consulting time, coaching guidance, licensing guidance, digital resources, educational materials, scheduling commitments, program capacity, templates, policies and procedures, training content, portal access, strategic guidance, and other business resources.

Because these items and services may be accessed, reserved, delivered, or made available immediately after purchase, all payments are final and non-refundable.

3. No Refunds Based on Participation, Use, or Results

No refund, credit, cancellation, extension, or release from payment obligations will be provided because you:

Change your mind after purchase;

Decide not to participate;

Fail to attend sessions, meetings, trainings, workshops, events, or calls;

Do not access the training portal;

Do not download or use the materials;

Do not complete assignments or implementation steps;

Do not submit requested information;

Change your business plans;

Change your state, service area, or business direction;

Delay or stop the licensing process;

Decide not to open, continue, or grow a business;

Experience financial hardship;

Sell, close, pause, or restructure your business;

Become unable or unwilling to participate;

Are dissatisfied after receiving access to services or materials;

Do not achieve your desired result;

Are removed from a program, portal, community, event, or service due to non-payment, misconduct, or violation of any agreement, policy, or community standard.

4. Courtesy Exceptions

Michele Lee Ellis Consulting, LLC may, in its sole discretion, choose to provide a partial refund, prorated refund, credit, transfer, access adjustment, payment adjustment, extension, or other accommodation in limited circumstances.

Any courtesy exception is voluntary and does not create any right to a refund, credit, cancellation, transfer, extension, payment adjustment, access adjustment, or future accommodation.

Any courtesy exception provided by Michele Lee Ellis Consulting, LLC shall not be considered an admission of fault, liability, wrongdoing, breach, or obligation.

Any courtesy exception shall not waive, modify, or limit Michele Lee Ellis Consulting, LLC’s rights under this Refund Policy, the Terms and Conditions, Privacy Policy, any applicable Service Agreement, Consulting Agreement, Coaching Agreement, Master Services Agreement, Client Services Agreement, order form, invoice, payment authorization, or applicable law.

Michele Lee Ellis Consulting, LLC’s decision to provide a courtesy exception in one situation does not require Michele Lee Ellis Consulting, LLC to provide the same or similar exception in any other situation.

5. Payment Plans Are Not Month-to-Month Subscriptions

Unless a product or service is expressly identified in writing as a month-to-month subscription, any installment plan, payment plan, recurring payment arrangement, or scheduled payment option is a payment accommodation only.

A payment plan does not make the purchase a month-to-month subscription. You are purchasing the full program, product, package, service, or engagement and remain responsible for the full balance due, even if payments are divided into installments.

Failure to use, access, attend, complete, or participate in the product or service does not cancel your payment obligations.

6. Failed Payments and Suspended Access

If any payment is missed, declined, returned, disputed, reversed, or not successfully processed, Michele Lee Ellis Consulting, LLC may suspend access to services, sessions, portals, communities, templates, resources, policies and procedures, digital products, program materials, events, support, and any other benefits until the account is current.

Suspension of access does not cancel the purchase, does not pause the payment plan, does not extend the access period, and does not release you from the remaining balance owed.

If a scheduled payment remains unpaid for more than ten (10) calendar days after its due date, Michele Lee Ellis Consulting, LLC may declare the full remaining balance immediately due and payable and may pursue any lawful collection remedies available.

7. Chargebacks and Payment Disputes

By completing a purchase, you agree not to initiate a chargeback, payment reversal, payment dispute, or similar action with your bank, credit card company, payment provider, or financial institution without first contacting Michele Lee Ellis Consulting, LLC in writing and allowing a reasonable opportunity for review and response.

Failure to contact Michele Lee Ellis Consulting, LLC in writing before initiating a chargeback, payment reversal, payment dispute, or similar action may be considered a failure to act in good faith and a material breach of this Refund Policy, the Terms and Conditions, and any applicable agreement.

Unauthorized or improper chargebacks may be considered a material breach of this Refund Policy, the Terms and Conditions, and any applicable Service Agreement, Consulting Agreement, Coaching Agreement, Master Services Agreement, Client Services Agreement, order form, invoice, payment authorization, or other agreement.

If you initiate a chargeback, payment dispute, payment reversal, or similar action in violation of this policy, Michele Lee Ellis Consulting, LLC may:

Suspend or terminate access to services, portals, communities, events, sessions, and materials;

Revoke access to digital products, templates, policies and procedures, and program resources;

Remove you from any program, membership, mastermind, community, event, or platform;

Declare the remaining balance immediately due and payable;

Dispute the chargeback or payment reversal;

Refer the account to collections or legal counsel;

Recover collection costs, attorney fees, court costs, chargeback fees, processing fees, and any other damages or expenses permitted by law or agreement.

Nothing in this policy prevents you from reporting actual unauthorized fraud. However, dissatisfaction, non-use, failure to participate, change of mind, financial hardship, or failure to achieve a desired result does not make a charge unauthorized.

8. Good Faith Resolution

Before initiating any chargeback, payment dispute, legal claim, public complaint, or other formal dispute related to a purchase, payment, product, service, program, event, or account issue, you agree to contact Michele Lee Ellis Consulting, LLC in writing and allow a reasonable opportunity for review and response.

Failure to provide written notice and a reasonable opportunity to respond may be considered a failure to act in good faith and may constitute a material breach of this Refund Policy, the Terms and Conditions, and any applicable agreement.

9. Events, Workshops, Retreats, and Tickets

Event tickets, workshop registrations, retreat registrations, conference tickets, training registrations, and related purchases are non-refundable unless a specific written refund policy is provided for that event.

If you cannot attend an event, workshop, retreat, conference, or training, you are not entitled to a refund, credit, transfer, or future admission unless Michele Lee Ellis Consulting, LLC approves an exception in writing.

Michele Lee Ellis Consulting, LLC reserves the right to modify event details, speakers, schedules, locations, format, delivery method, or agenda when necessary. Such changes do not entitle the purchaser to a refund unless expressly stated in writing or required by applicable law.

10. Digital Products, Downloads, Templates, and Policies and Procedures

All purchases of digital products, downloads, templates, forms, worksheets, policies, procedures, standard operating procedures, scripts, checklists, workbooks, guides, recordings, courses, and online resources are final and non-refundable.

Due to the immediate access and intellectual property nature of these products, no refunds or credits will be issued once purchased, accessed, downloaded, delivered, emailed, shared, or made available.

11. Apparel and Physical Products

All apparel and physical product purchases are final unless Michele Lee Ellis Consulting, LLC expressly states otherwise in writing.

If a physical product arrives damaged or incorrect, you must contact Michele Lee Ellis Consulting, LLC in writing within seven (7) calendar days of delivery with your order information and supporting photos. Michele Lee Ellis Consulting, LLC may, in its discretion, determine whether a replacement or other remedy is appropriate.

Shipping fees, processing fees, and handling fees are non-refundable unless otherwise required by law.

12. No Guarantee of Results

Michele Lee Ellis Consulting, LLC does not guarantee success, financial independence, revenue, profitability, clients, contracts, licensing approval, certification, survey outcomes, inspection results, business growth, or any other specific result.

Your results depend on many factors, including your effort, diligence, implementation, timing, leadership, financial resources, business decisions, market conditions, regulatory requirements, and professional guidance from licensed advisors when appropriate.

13. Due Diligence

Information provided by Michele Lee Ellis Consulting, LLC is for educational, consulting, coaching, and general business guidance purposes only.

You are responsible for conducting your own due diligence before making business decisions, purchasing products or services, submitting licensing applications, entering into contracts, hiring vendors, or taking action based on any information provided by Michele Lee Ellis Consulting, LLC.

You should consult with qualified legal, tax, accounting, financial, insurance, human resources, licensing, clinical, or other licensed professionals when appropriate.

14. Agreement Precedence

If you have signed, electronically accepted, or otherwise agreed to a Service Agreement, Consulting Agreement, Coaching Agreement, Master Services Agreement, Client Services Agreement, order form, invoice, payment authorization, or other written agreement with Michele Lee Ellis Consulting, LLC, that agreement controls if there is any conflict between that agreement and this Refund Policy.

The applicable Terms and Conditions, Privacy Policy, checkout page, sales page, order confirmation, invoice, and payment authorization may also apply to your purchase.

15. Policy Updates

Michele Lee Ellis Consulting, LLC reserves the right to update, revise, or modify this Refund Policy at any time. Updates will be posted on the website or otherwise provided by reasonable notice.

The Refund Policy posted or provided at the time of purchase generally applies to that purchase, unless a separate written or electronically accepted agreement states otherwise or continued access to services is subject to updated terms.

16. Contact Information

Questions about this Refund Policy may be sent to:

[email protected]
[email protected]